📄 TERMS & CONDITIONS (T&C)

1. Scope

These Terms and Conditions apply to all orders placed through the online store sossou.socamugs.com, operated by HOSNOU LTD, trading as SOSSOU.

Our offers are directed to both consumers and businesses.

2. Contracting Party

The purchase contract is concluded with:

HOSNOU LTD
Private Limited Company
Registered in England and Wales
Company Number: 17063930

Trading as: SOSSOU

3. Conclusion of Contract

The presentation of products on our website does not constitute a legally binding offer, but rather an invitation to place an order.

By clicking the order button, you submit a binding offer to purchase the items in your cart.

The contract is only concluded once you receive an order confirmation email from us.

4. Prices

All prices are displayed in the applicable currency depending on your location.

Prices include applicable taxes where required.

Any additional shipping costs will be clearly indicated during the checkout process.

5. Payment Methods

Payment can be made using the methods available on our website.

Order processing begins only after successful payment confirmation.

6. Delivery

We offer worldwide delivery.

📦 Processing time: 1–2 business days
🚚 Delivery time: 5–7 business days

Total delivery time may vary depending on location and product availability.

7. Retention of Title

Goods remain the property of HOSNOU LTD until full payment has been received.

8. Transport Damage

If goods are delivered with visible transport damage, please:

• report the issue immediately to the carrier

• contact us without delay

This helps ensure a fast resolution.

9. Right of Withdrawal

Consumers have a statutory right of withdrawal.

Further details can be found in our Returns & Refunds Policy.

10. Returns & Refunds

For detailed information regarding returns and refunds, please refer to our dedicated page:

👉 Returns & Refunds Policy

11. Warranty

Statutory warranty rights apply.

12. Liability

We are fully liable in cases of:

• intent or gross negligence

• injury to life, body, or health

In cases of slight negligence, liability is limited to foreseeable damages.

13. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution:

👉 http://ec.europa.eu/consumers/odr/

We are not obligated and do not agree to participate in dispute resolution proceedings before a consumer arbitration board.

14. Final Provisions

If any provision of these Terms and Conditions is found to be invalid, the remaining provisions shall remain unaffected.

Applicable law:

• European Union law

• and the law of the country where the consumer has their habitual residence