📦 RETURNS & REFUNDS POLICY

1. Return of Goods

If you wish to return an item, please first contact our customer service to register your return request.

Contact:
HOSNOU LTD (Trading as SOSSOU)
Email: info@sossou.socamugs.com
Website: https://sossou.socamugs.com

Once your return request is approved, you will receive detailed instructions on how to proceed.

The product must be returned within 14 days after notifying your withdrawal.

Please ensure that the product:

• is properly packaged

• is complete

• is in its original condition as much as possible

2. Return Costs

👉 At SOSSOU, we offer a risk-free shopping experience.

All return shipping costs are fully covered by HOSNOU LTD.

3. Inspection of Returned Goods

Once your return is received, our team will carefully inspect the product to ensure that:

• it is complete

• it has not been excessively used

• it meets return conditions

Any loss in value may only be charged if it results from handling beyond what is necessary to verify the product’s nature and functionality.

4. Refund Process

After successful inspection, your refund will be processed within 14 days.

The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.

👉 Our goal is to provide a fast, transparent, and fair refund process.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service immediately.

👉 In such cases, we will offer:

• a free replacement

• or a full refund

At no additional cost to you.

6. Customer Support

Our support team is always available to assist you with any questions regarding returns or refunds.

📧 Email: info@sossou.socamugs.com
🌐 Website: https://sossou.socamugs.com